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AX Voice Privacy Policy

Effective Date: February 9, 2026

1. Introduction

This Privacy Policy (“Policy”) describes how Axvoice (“we,” “us,” or “our”), the operator of the axvoice.app platform (the “Platform”), collects, uses, stores, shares, and protects information in connection with the Platform and our services. This Policy applies to all Users of the Platform, including individuals who create accounts, configure Agents, and interact with the Platform’s features.

This Policy does NOT govern the data collection, processing, or privacy practices of your AI-powered voice Agents. As stated in our Terms of Service, you are solely responsible for your Agent’s data handling practices and for maintaining your own privacy policy that governs your Agent’s interactions with Called Parties.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, use the Platform, or contact us, we may collect the following information:

  • Account Information: Your name, email address, phone number, company or organization name, billing address, and payment information.
  • Agent Configuration Data: The prompts, instructions, scripts, voice settings, and other configuration parameters you apply to your Agent.
  • Support Communications: Any information you provide when you contact our support team, submit feedback, or file reports.
  • Identity Verification: Government-issued identification or business registration documents, if required for account verification or regulatory compliance.

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information, including:

  • Usage Data: Information about how you interact with the Platform, including features used, pages visited, actions taken, timestamps, and session duration.
  • Device and Browser Information: IP address, device type, operating system, browser type and version, screen resolution, and language preferences.
  • Log Data: Server logs recording requests, errors, system activity, and performance metrics.
  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, pixels, and similar technologies as described in Section 8.

2.3 Call-Related Data

In connection with calls placed by or through your Agent, we may process the following data:

  • Call Metadata: Originating phone number, destination phone number, call duration, call status (answered, missed, failed), timestamps, and geographic routing information.
  • Call Content: Depending on the features you enable and your Agent’s configuration, we may process call transcripts, call recordings, or AI-generated summaries of call content. You are solely responsible for ensuring that the collection and processing of call content complies with all Applicable Law, including consent requirements.
  • Agent Performance Data: Metrics related to your Agent’s performance, including response times, error rates, escalation rates, and quality metrics.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

  • Telephony Providers: Information related to your phone number provisioning, usage, and compliance status.
  • Payment Processors: Transaction confirmations, billing status, and fraud detection signals.
  • Analytics Providers: Aggregated and anonymized usage analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Providing, maintaining, and improving the Platform and its features
  • Processing your Agent configurations and enabling Agent deployment
  • Facilitating call routing, telephony services, and phone number provisioning
  • Processing payments and managing your billing account
  • Providing customer support and responding to your inquiries

3.2 Platform Improvement

  • Analyzing usage patterns to improve Platform functionality, performance, and user experience
  • Conducting research and development on new features and capabilities
  • Debugging, troubleshooting, and resolving technical issues
  • Generating anonymized, aggregated analytics and reports

3.3 Safety and Compliance

  • Detecting, preventing, and addressing fraud, abuse, security threats, and technical issues
  • Enforcing our Terms of Service and Acceptable Use Policy
  • Responding to legal requests, subpoenas, court orders, or regulatory inquiries
  • Protecting the rights, property, and safety of Axvoice, our Users, and third parties

3.4 Communications

  • Sending you service-related notices, updates, security alerts, and administrative messages
  • Sending you marketing communications (only with your opt-in consent, and with the ability to unsubscribe at any time)

4. Your Data Processing Responsibilities

4.1 You as Data Controller

With respect to any personal data collected, processed, or generated by your Agent during calls (including voice data, caller information, conversation content, and any other personal data), YOU are the data controller (or equivalent role under Applicable Law). Axvoice acts as a data processor to the extent it processes such data on your behalf to provide the Service.

4.2 Your Privacy Obligations

You are solely responsible for:

  • Maintaining your own privacy policy that accurately describes how your Agent collects, uses, and processes personal data
  • Providing appropriate notice to Called Parties regarding data collection and processing
  • Obtaining all required consents from Called Parties for data collection, processing, call recording, and any other data activities
  • Responding to data subject access requests, deletion requests, and other rights exercises from Called Parties
  • Conducting data protection impact assessments where required by Applicable Law
  • Appointing a Data Protection Officer where required by Applicable Law
  • Reporting data breaches to the relevant supervisory authority and affected individuals as required by Applicable Law
  • Ensuring all cross-border data transfers comply with applicable data transfer requirements (e.g., Standard Contractual Clauses, adequacy decisions)

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who assist us in delivering the Service, including:

  • Telephony Providers (e.g., Twilio) for call routing and phone number provisioning
  • Cloud infrastructure providers for hosting, storage, and computing
  • AI model providers for powering Agent capabilities
  • Payment processors for billing and transaction processing
  • Analytics providers for usage analysis and platform improvement
  • Customer support tools for managing support inquiries

Our service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

5.2 Legal and Regulatory Disclosures

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with Applicable Law, legal process, subpoenas, court orders, or government requests
  • Enforce our Terms of Service and protect our rights, property, and safety
  • Detect, prevent, or address fraud, security issues, or technical problems
  • Protect the rights, property, and safety of our Users and third parties

5.3 Business Transfers

If Axvoice is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

We implement commercially reasonable technical and organizational security measures designed to protect the information we collect and process, including:

  • Encryption of data in transit using TLS/SSL and at rest using industry-standard encryption algorithms
  • Access controls and authentication mechanisms to restrict data access to authorized personnel
  • Regular security assessments, vulnerability testing, and penetration testing
  • Incident response procedures for detecting, responding to, and mitigating security incidents
  • Employee training on data security and privacy best practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You acknowledge that data transmission and storage carry inherent risks, and you use the Service at your own risk.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by Applicable Law, to resolve disputes, enforce our agreements, and for legitimate business purposes. Specifically:

  • Account Data: Retained for the duration of your account and for a reasonable period after account closure (typically 30 days, unless longer retention is required by law).
  • Call Metadata: Retained for a period consistent with our legal, regulatory, and business requirements (typically up to 24 months).
  • Call Content (Transcripts/Recordings): If applicable, retained according to your configuration settings and Applicable Law requirements. You can request deletion of call content at any time, subject to legal retention obligations.
  • Billing and Financial Records: Retained for the period required by applicable tax and financial regulations (typically 7 years).
  • Anonymized and Aggregated Data: May be retained indefinitely for analytics, research, and platform improvement purposes.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information, remember your preferences, and improve your experience on the Platform. The types of cookies we use include:

  • Strictly Necessary Cookies: Required for the Platform to function properly, including authentication, session management, and security cookies.
  • Functional Cookies: Used to remember your preferences, settings, and customizations.
  • Analytics Cookies: Used to collect information about how you use the Platform, which helps us improve our services. We may use third-party analytics services such as Google Analytics.
  • Marketing Cookies: Used only with your explicit consent to deliver relevant advertising and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right of Access: The right to request a copy of the personal information we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): The right to request deletion of your personal information, subject to legal retention obligations.
  • Right to Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: The right to object to the processing of your personal information for certain purposes, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing performed prior to withdrawal.
  • Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us at privacy@axvoice.app. We will respond to your request within the timeframe required by Applicable Law (typically 30 days for GDPR requests and 45 days for CCPA/CPRA requests).

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale or sharing of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

9.2 EU/EEA Residents (GDPR)

If you are located in the EU/EEA, our processing of your personal data is governed by the GDPR. Our lawful bases for processing include performance of a contract (to provide the Service), legitimate interests (to improve and secure the Platform), consent (for marketing communications), and compliance with legal obligations. For cross-border data transfers outside the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@axvoice.app.

11. International Data Transfers

Your information may be processed and stored in countries other than the country in which you are located, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you acknowledge and consent to the transfer of your information to countries outside your jurisdiction. Where required by Applicable Law, we will implement appropriate safeguards for such transfers, including Standard Contractual Clauses, data processing agreements, or reliance on adequacy decisions by relevant authorities.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or applications. This Policy does not apply to, and we are not responsible for, the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access through the Platform.

13. Experimental Technology and Data Risks

Consistent with our Terms of Service, the Platform utilizes Experimental Technology. With respect to data and privacy, this means:

  • AI models may process call content in ways that are not fully transparent or predictable
  • Your Agent may inadvertently collect, disclose, or mishandle personal data during calls
  • Technical failures may result in unintended data exposure, loss, or corruption
  • Third-party AI model providers may retain or process call data according to their own policies

You acknowledge these risks and agree that your responsibility as data controller extends to managing and mitigating data risks arising from the experimental nature of the technology. You should implement appropriate safeguards, conduct regular audits, and maintain incident response procedures to address data-related risks.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by posting the updated Policy on the Platform and updating the “Effective Date” at the top of this Policy. For significant changes, we may also provide notice via email or in-app notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Policy.

15. Contact Information

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Email: privacy@axvoice.app

Website: https://axvoice.app

For EU/EEA data protection inquiries, you may also contact us at: dpo@axvoice.app