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AX Voice Terms of Service

Effective Date: February 9, 2026

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE AXVOICE PLATFORM. BY CREATING AN ACCOUNT, ACCESSING, OR USING ANY PART OF THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.

1. Definitions and Interpretation

In these Terms of Service (the “Terms”), unless the context otherwise requires, the following definitions apply:

“Axvoice”, “we”, “us”, or “our” refers to the entity operating the axvoice.app platform, which provides the technical framework and infrastructure enabling Users to deploy and manage AI-powered voice agents.

“User”, “you”, or “your” refers to any individual or legal entity that creates an account on the Platform, accesses the Service, or deploys an Agent through the Platform.

“Agent” refers to any AI-powered voice agent created, configured, deployed, or operated by the User through the Platform, including all associated prompts, scripts, voice configurations, and behavioral instructions.

“Platform” or “Service” refers to the axvoice.app web application, APIs, dashboards, tools, documentation, and all related services provided by Axvoice that enable Users to build, configure, deploy, and manage Agents.

“Telephony Provider” refers to third-party telecommunications providers, including but not limited to Twilio Inc., whose infrastructure is used to provision phone numbers, route calls, and facilitate voice communications initiated by or received by Agents.

“Phone Number” refers to any telephone number provisioned, acquired, or assigned to the User through the Platform via a Telephony Provider, which the User uses in connection with their Agent.

“Called Party” refers to any individual or entity who receives a telephone call initiated by or through the User’s Agent.

“Human-in-the-Loop” refers to the requirement that a designated natural person within the User’s organization maintains oversight, supervision, and accountability for all Agent activities, including call initiation, content, and compliance.

“Applicable Law” refers to all federal, state, provincial, local, national, and international laws, statutes, regulations, ordinances, rules, directives, codes, and judicial or administrative orders applicable to the User’s use of the Service and the Agent’s activities, including but not limited to telecommunications law, consumer protection law, privacy law, and data protection law.

“Experimental Technology” refers to the nature of AI-powered voice agent technology as emerging, rapidly evolving, and subject to limitations, inaccuracies, failures, and unpredictable behaviors that may result in unintended outcomes.

2. Acceptance of Terms and Account Creation

2.1 Binding Agreement

By creating an account on the Platform, clicking “I Agree,” “Accept,” or any similar affirmation, or by accessing or using any part of the Service, you enter into a legally binding agreement with Axvoice governed by these Terms. This agreement is effective as of the date you first access or use the Service (the “Effective Date”).

2.2 Authority to Bind

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the full legal authority to bind that entity to these Terms. In such cases, “you” and “your” refer to that entity. If you do not have such authority, or if you do not agree to these Terms, you must not use the Service.

2.3 Age and Capacity

You represent and warrant that you are at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) and have the legal capacity to enter into binding contracts. The Service is not intended for use by individuals under 18 years of age.

2.4 Human-in-the-Loop Acknowledgment

By creating an account, you acknowledge and agree that you, or a designated representative within your organization, shall serve as the Human-in-the-Loop for all Agent activities. This means you accept direct, personal responsibility for monitoring, supervising, and controlling your Agent’s operations. You agree that the act of account creation and acceptance of these Terms constitutes your assumption of full liability for all actions taken by your Agent, all calls placed by or through your Agent, and all consequences arising therefrom.

3. Nature of the Service

3.1 Platform Provider, Not a Telecommunications Carrier

Axvoice is a technology platform provider. We provide the technical framework, software tools, and infrastructure integrations that enable you to create and deploy AI-powered voice agents. Axvoice is not a telecommunications carrier, telephone service provider, or calling service. We do not place calls on your behalf, and we do not control the content, timing, frequency, recipients, or nature of any calls placed by your Agent.

3.2 Phone Number Ownership and Responsibility

Phone numbers provisioned through the Platform are obtained via third-party Telephony Providers (such as Twilio). While Axvoice facilitates the provisioning process, YOU are the party responsible for the phone number and all activities conducted using that number. You are the “caller” or “initiator” for all legal and regulatory purposes. The phone number is assigned to your account and operates under your authority and direction.

3.3 Your Agent, Your Responsibility

Your Agent is your creation and operates under your control and direction. You are solely and exclusively responsible for:

  • All content generated, spoken, or communicated by your Agent during any call
  • The selection, accuracy, and appropriateness of any prompts, scripts, instructions, or configurations applied to your Agent
  • Determining whom your Agent calls, when it calls, how frequently it calls, and the purpose of each call
  • Ensuring all calls placed by your Agent comply with all Applicable Law in every jurisdiction where the Called Party is located
  • Monitoring your Agent’s behavior, performance, and outputs in real time or at appropriate intervals
  • Immediately disabling or modifying your Agent if it produces unintended, harmful, inaccurate, or non-compliant outputs
  • Obtaining and maintaining all required consents, licenses, registrations, and authorizations necessary to place calls in any jurisdiction

4. Experimental Technology Disclaimer

4.1 Acknowledgment of Experimental Nature

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE PLATFORM AND THE AI-POWERED VOICE AGENT TECHNOLOGY IT ENABLES CONSTITUTE EXPERIMENTAL TECHNOLOGY. Artificial intelligence, large language models, voice synthesis, natural language processing, and related technologies used by the Platform are rapidly evolving, inherently unpredictable, and subject to significant limitations.

4.2 Known Risks and Limitations

By using the Service, you acknowledge and accept the following risks, which are inherent to Experimental Technology and are not exhaustive:

  • Hallucinations and Inaccuracies: AI agents may generate statements, claims, representations, or information that are factually incorrect, misleading, fabricated, or entirely fictitious. Your Agent may present false information as fact, including inventing statistics, misquoting policies, or making commitments you did not authorize.
  • Unpredictable Behavior: Despite careful configuration, your Agent may behave in ways that deviate from its intended instructions, scripts, or parameters. This includes responding inappropriately to unexpected inputs, misinterpreting caller intent, or failing to follow prescribed conversational flows.
  • Tone and Sentiment Failures: Your Agent may adopt an inappropriate tone, fail to recognize emotional distress or sensitive situations, or communicate in a manner that is offensive, insensitive, aggressive, or otherwise unsuitable for the context of the conversation.
  • Unauthorized Commitments: Your Agent may make promises, warranties, guarantees, price quotations, contractual commitments, or other binding representations that you did not intend or authorize, and which may create legal obligations for you.
  • Failure to Disclose: Your Agent may fail to properly identify itself as an AI, fail to provide required disclosures, or fail to communicate mandatory legal notices, even if configured to do so.
  • Service Interruptions: The Platform, Telephony Provider services, AI model providers, and related third-party services may experience outages, degradation, latency, or complete failure at any time without notice.
  • Data Handling Errors: Your Agent may inadvertently collect, store, process, or transmit personal data, sensitive information, or protected health information in ways that violate Applicable Law or your own privacy policies.
  • Adversarial Manipulation: Called Parties or third parties may attempt to manipulate your Agent through prompt injection, social engineering, or other techniques, causing it to behave in unintended or harmful ways.

4.3 Duty to Monitor

Given the experimental nature of the technology, you have an affirmative and ongoing duty to:

  • Regularly monitor and audit your Agent’s calls, outputs, and behavior
  • Implement appropriate safeguards, guardrails, and fallback mechanisms
  • Maintain the ability to immediately disable your Agent at any time
  • Review call logs, transcripts, and recordings (where legally permitted) to identify issues
  • Promptly address any identified issues, errors, or compliance failures
  • Maintain appropriate insurance coverage for risks arising from AI agent operations
  • Engage qualified legal counsel to advise on compliance with Applicable Law
  • Conduct periodic risk assessments of your Agent’s operations

5. Regulatory Compliance and Legal Obligations

5.1 Your Sole Responsibility

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICE, YOUR AGENT’S OPERATIONS, AND ALL CALLS PLACED BY OR THROUGH YOUR AGENT COMPLY WITH ALL APPLICABLE LAW. Axvoice does not provide legal advice, does not monitor your compliance, and does not guarantee that use of the Platform will result in compliance with any law or regulation.

5.2 United States Federal Regulations

If you or your Agent places calls to recipients in the United States, you acknowledge your obligation to comply with, at minimum, the following (this list is illustrative, not exhaustive):

5.2.1 Telephone Consumer Protection Act (TCPA)

The Federal Communications Commission (FCC) issued a Declaratory Ruling on February 8, 2024, confirming that AI-generated voices constitute “artificial or prerecorded voices” under the TCPA (47 U.S.C. § 227). Calls placed using your Agent are therefore subject to the full scope of TCPA requirements, including but not limited to:

  • Prior Express Written Consent (PEWC): You must obtain prior express written consent from the Called Party before placing any telemarketing or advertising call using your Agent to mobile phones or residential lines. Consent must meet the specific requirements of 47 C.F.R. § 64.1200, including a clear and conspicuous disclosure that the call will use an artificial or prerecorded voice and that consent is not a condition of purchase.
  • Prior Express Consent: For non-telemarketing informational calls using an artificial or prerecorded voice, you must obtain prior express consent from the Called Party.
  • Do Not Call Compliance: You must maintain an internal do-not-call list, honor opt-out requests within the required timeframe, and check all numbers against the National Do Not Call Registry maintained by the Federal Trade Commission (FTC) before placing telemarketing calls.
  • Calling Hours: Telemarketing calls may only be placed between 8:00 a.m. and 9:00 p.m. in the Called Party’s local time zone.
  • Caller ID: You must transmit accurate Caller ID information with every call, displaying either your name or the name of the entity on whose behalf the call is being made, along with a valid callback number.
  • Opt-Out Mechanism: You must provide an automated, interactive opt-out mechanism during every call that allows the Called Party to immediately request removal from your calling list. As of April 11, 2025, you must honor opt-out requests using expanded keywords including “stop,” “quit,” “cancel,” and similar variations.

5.2.2 FCC AI-Specific Proposed Rules

The FCC issued a Notice of Proposed Rulemaking (NPRM) in July 2024 proposing additional requirements for AI-generated calls, including mandatory in-call disclosure that the caller is an AI system and specific consent requirements for AI-generated calls. While these rules may not yet be finalized at the time of your acceptance of these Terms, you acknowledge that the regulatory landscape is evolving rapidly and you are responsible for monitoring and complying with any new rules as they take effect.

5.2.3 Telemarketing Sales Rule (TSR)

The FTC’s Telemarketing Sales Rule (16 C.F.R. Part 310) imposes additional requirements on telemarketing activities, including restrictions on calling times, mandatory disclosures, prohibitions on deceptive practices, and requirements for maintaining records of consent. If your Agent engages in any activity that constitutes telemarketing, you must comply with the TSR in full.

5.2.4 STIR/SHAKEN and Caller ID Authentication

The TRACED Act and FCC regulations require the implementation of STIR/SHAKEN caller ID authentication protocols. As of September 2025, the FCC has expanded the definition of “Voice Service Provider” for STIR/SHAKEN compliance purposes. You are responsible for determining whether your use of the Service classifies you as a Voice Service Provider and, if so, complying with all applicable authentication and registration requirements.

5.2.5 State Laws and “Mini-TCPA” Statutes

Numerous U.S. states have enacted their own telemarketing, robocall, and consumer protection laws (commonly referred to as “mini-TCPA” statutes), many of which impose requirements that are more restrictive than federal law. Notable examples include but are not limited to:

  • Florida: Expanded autodialer definitions and additional consent requirements
  • California: California Consumer Privacy Act (CCPA/CPRA) requirements for personal data, plus state telemarketing restrictions
  • Texas: Senate Bill 140 (effective 2025) expanding telephone solicitation rules to cover text messages and imposing additional requirements
  • Maryland and Oklahoma: Autodialer definitions more expansive than the federal TCPA
  • Illinois: Biometric Information Privacy Act (BIPA) implications if voice data is used for identification purposes

Some state laws carry criminal penalties for violations. You are solely responsible for identifying and complying with the specific laws of every state in which your Called Parties are located.

5.3 European Union and European Economic Area (EU/EEA)

If you or your Agent places calls to recipients in the EU/EEA, or if you process personal data of individuals located in the EU/EEA, you acknowledge your obligation to comply with, at minimum:

  • General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679): Including requirements for lawful basis for processing, explicit consent for call recording, data minimization, purpose limitation, data subject rights (including the right to erasure), data protection impact assessments, and appointment of a Data Protection Officer where required.
  • ePrivacy Directive (Directive 2002/58/EC): Including requirements for consent to automated marketing calls and restrictions on unsolicited communications.
  • EU AI Act (Regulation (EU) 2024/1689): Including transparency obligations for AI systems that interact with natural persons, requirements for disclosing AI interaction, and compliance with risk classification requirements for AI systems.
  • Member State Laws: Individual EU member states may impose additional or stricter requirements beyond EU-level regulations. You are responsible for compliance with all applicable member state laws.

5.4 United Kingdom

If you or your Agent places calls to recipients in the United Kingdom, you must comply with the UK Data Protection Act 2018 (UK GDPR implementation), the Privacy and Electronic Communications Regulations 2003 (PECR), Ofcom regulations on nuisance calls and silent calls, and any other applicable UK telecommunications and data protection legislation.

5.5 Canada

If you or your Agent places calls to recipients in Canada, you must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL) as applicable, Canadian Radio-television and Telecommunications Commission (CRTC) Unsolicited Telecommunications Rules, and the National Do Not Call List (DNCL) maintained by the CRTC.

5.6 Other Jurisdictions

If you or your Agent places calls to recipients in any other jurisdiction not specifically referenced above, you are solely responsible for identifying, understanding, and complying with all Applicable Law in that jurisdiction. Many countries have their own telecommunications regulations, consumer protection laws, data protection laws, and restrictions on automated or AI-generated calls. Failure to comply with local laws may result in civil or criminal liability.

5.7 Call Recording and Consent

If the Platform provides call recording functionality, or if you independently record calls placed by your Agent, you are solely responsible for:

  • Determining and complying with the consent requirements (one-party, two-party, or all-party consent) applicable in the jurisdiction of the Called Party
  • Providing appropriate notice and disclosure to Called Parties that the call is being recorded
  • Obtaining explicit, informed, affirmative consent for recording where required by Applicable Law
  • Securely storing, managing, and disposing of call recordings in compliance with applicable data protection and retention requirements
  • Responding to data subject access requests, deletion requests, and other rights exercises related to call recordings

5.8 AI Disclosure Requirements

A growing number of jurisdictions require or are proposing to require that callers disclose when a Called Party is interacting with an AI system rather than a human. You are solely responsible for ensuring your Agent makes all required disclosures at the appropriate time during each call, regardless of whether the Platform provides built-in disclosure features. Failure to disclose AI interaction where required may constitute fraud, unfair business practices, or other violations of Applicable Law.

6. Acceptable Use Policy

6.1 Prohibited Uses

You agree not to use the Platform or your Agent for any of the following purposes:

  • Any activity that violates Applicable Law, including but not limited to illegal robocalling, unauthorized telemarketing, fraud, impersonation, or harassment
  • Placing calls without obtaining all required consents and authorizations
  • Impersonating or misrepresenting your identity, the identity of your organization, or the nature of your Agent as a human caller (where such misrepresentation is prohibited by law)
  • Engaging in deceptive trade practices, phishing, vishing, or social engineering attacks
  • Caller ID spoofing or transmitting false or misleading Caller ID information
  • Placing calls to emergency services (911 or equivalent)
  • Harassment, threats, intimidation, or any form of abusive communication
  • Collection of personal data without proper notice, consent, and legal basis
  • Placing calls that discriminate against individuals based on race, ethnicity, gender, religion, sexual orientation, disability, age, or any other protected characteristic
  • Any use that violates the Telephony Provider’s terms of service, acceptable use policy, or messaging policy
  • Circumventing, disabling, or interfering with security, rate-limiting, or compliance features of the Platform
  • Reverse engineering, decompiling, or disassembling any part of the Platform
  • Sublicensing, reselling, or otherwise making the Service available to third parties without authorization

6.2 Telephony Provider Compliance

Your use of the Platform is subject to the terms, conditions, acceptable use policies, and compliance requirements of the underlying Telephony Provider (e.g., Twilio’s Acceptable Use Policy, Terms of Service, and Messaging Policy). Violations of Telephony Provider policies may result in immediate suspension or termination of your phone number, your account, or both, and may expose you to additional liability.

7. Limitation of Liability and Disclaimer of Warranties

7.1 Disclaimer of Warranties

THE PLATFORM AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AXVOICE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, RELIABLE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
  • ANY WARRANTY THAT YOUR AGENT WILL PERFORM AS INTENDED, FOLLOW ITS INSTRUCTIONS ACCURATELY, OR PRODUCE APPROPRIATE, ACCURATE, OR COMPLIANT OUTPUTS
  • ANY WARRANTY THAT USE OF THE SERVICE WILL COMPLY WITH ANY APPLICABLE LAW OR REGULATION
  • ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION, CONTENT, OR DATA GENERATED BY YOUR AGENT
  • ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AXVOICE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • DAMAGES ARISING FROM YOUR AGENT’S STATEMENTS, REPRESENTATIONS, COMMITMENTS, OR ACTIONS DURING CALLS
  • DAMAGES ARISING FROM REGULATORY VIOLATIONS, FINES, PENALTIES, OR ENFORCEMENT ACTIONS RESULTING FROM YOUR USE OF THE SERVICE
  • DAMAGES ARISING FROM LAWSUITS, CLASS ACTIONS, OR CLAIMS BY CALLED PARTIES OR OTHER THIRD PARTIES
  • DAMAGES ARISING FROM DATA BREACHES, UNAUTHORIZED DATA COLLECTION, OR PRIVACY VIOLATIONS CAUSED BY YOUR AGENT
  • LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM
  • DAMAGES ARISING FROM THE FAILURE, MALFUNCTION, OR UNPREDICTABLE BEHAVIOR OF AI TECHNOLOGY

IN ANY EVENT, AXVOICE’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO AXVOICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER.

7.3 Assumption of Risk

YOU EXPRESSLY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE AND THE OPERATION OF YOUR AGENT. YOU ACKNOWLEDGE THAT YOU ARE USING EXPERIMENTAL TECHNOLOGY AND THAT THE RISKS DESCRIBED IN SECTION 4 (AND ANY OTHER RISKS THAT MAY ARISE) ARE YOUR SOLE RESPONSIBILITY. YOU AGREE THAT AXVOICE HAS NO OBLIGATION TO MONITOR, CONTROL, SUPERVISE, OR AUDIT YOUR AGENT’S ACTIVITIES OR ENSURE THEIR COMPLIANCE WITH APPLICABLE LAW.

8. Indemnification

8.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Axvoice, its officers, directors, employees, agents, affiliates, licensors, contractors, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, costs, expenses (including reasonable attorneys’ fees and court costs), fines, penalties, and judgments arising out of or relating to:

  • Your use of the Service or the operation of your Agent
  • Any calls placed by or through your Agent, including the content, timing, frequency, and recipients of such calls
  • Your violation of these Terms or any Applicable Law
  • Your violation of any third party’s rights, including but not limited to privacy rights, intellectual property rights, and consumer protection rights
  • Any claim by a Called Party or regulatory authority arising from your Agent’s activities
  • Any representations, warranties, commitments, or statements made by your Agent during calls
  • Your failure to obtain required consents, licenses, registrations, or authorizations
  • Any data breach, data loss, or unauthorized data processing resulting from your Agent’s operations
  • Any claim arising from the experimental nature of the technology, including but not limited to Agent hallucinations, errors, inaccuracies, or unpredictable behavior
  • Your violation of Telephony Provider terms, policies, or requirements

8.2 Indemnification Procedures

Axvoice will provide you with prompt written notice of any indemnifiable claim, cooperate with you in the defense of such claim, and allow you to control the defense and settlement of such claim, provided that you may not settle any claim without Axvoice’s prior written consent if such settlement would impose any obligation on Axvoice or admit liability on Axvoice’s behalf.

9. Account Management and Suspension

9.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Axvoice of any unauthorized access to or use of your account.

9.2 Suspension and Termination

Axvoice reserves the right, in its sole discretion and without liability, to suspend or terminate your account, your Agent, your phone number, or your access to the Service, immediately and without prior notice, if:

  • We reasonably believe you are violating these Terms, Applicable Law, or Telephony Provider policies
  • We receive complaints, reports, or legal notices related to your Agent’s activities
  • We are directed to do so by a regulatory authority, law enforcement agency, or court order
  • Your activities pose a risk to the Platform, other Users, or the Telephony Provider’s infrastructure or reputation
  • You fail to pay applicable fees when due
  • We determine, in our sole discretion, that continued operation of your account poses an unacceptable risk

9.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Axvoice may delete your account data, Agent configurations, call logs, and any other data associated with your account, subject to any legal obligations to retain such data. Termination does not relieve you of any obligations incurred prior to termination, including indemnification obligations, payment obligations, and liability for Agent activities conducted during the term.

10. Intellectual Property

The Platform, including all software, code, algorithms, user interfaces, designs, documentation, trademarks, and other intellectual property, is owned by Axvoice or its licensors and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Platform. Your Agent configurations, prompts, and custom content remain your property, subject to any license granted to Axvoice to provide the Service.

11. Fees and Payment

You agree to pay all fees associated with your use of the Service as set forth on the Platform or in any applicable order form, including telephony usage fees, platform subscription fees, and any taxes or surcharges. Fees are non-refundable except as expressly stated otherwise. Axvoice reserves the right to modify its fee structure upon thirty (30) days’ written notice. Continued use of the Service after such notice constitutes acceptance of the modified fees.

12. Third-Party Services

The Platform integrates with and relies upon third-party services, including but not limited to Telephony Providers (e.g., Twilio), AI model providers, cloud infrastructure providers, and other technology partners. Axvoice is not responsible for the performance, availability, security, or compliance of any third-party service. Your use of third-party services is subject to their respective terms of service, privacy policies, and acceptable use policies. You acknowledge that disruptions, changes, or discontinuation of third-party services may affect the availability or functionality of the Platform.

13. Modifications to These Terms

Axvoice reserves the right to modify these Terms at any time. We will provide notice of material changes via email, in-app notification, or posting on the Platform. Your continued use of the Service after such notice constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and close your account. It is your responsibility to review these Terms periodically.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language. Judgment on the arbitration award may be entered in any court having jurisdiction. YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

14.3 Class Action Waiver

YOU AGREE THAT ANY CLAIMS AGAINST AXVOICE MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

15. General Provisions

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Axvoice regarding the Service and supersede all prior agreements, representations, and understandings.

No Waiver: Axvoice’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without Axvoice’s prior written consent. Axvoice may assign its rights and obligations without restriction.

Force Majeure: Axvoice shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, telecommunications failures, power outages, or third-party service disruptions.

Independent Contractors: The relationship between you and Axvoice is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Survival: Sections 4, 5, 7, 8, 10, 14, and 15 shall survive any termination or expiration of these Terms.

Notices: All notices under these Terms shall be sent by email to the address associated with your account (for notices to you) or to the contact address listed on axvoice.app (for notices to Axvoice).

16. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@axvoice.app

Website: https://axvoice.app